iPad Pro Device Setup

    Before you start

    You will need a personal Apple ID to configure the iPad.  If you already have an Apple ID, e.g. for an iPhone or personal iPad, you can sign-in with this Apple ID.  

    If you do not have an existing Apple ID, please visit http://appleid.apple.com/ and click Create Your Apple ID.  Please use a personal email address for your Apple ID.  @avadel.com email addresses cannot be used for Apple IDs.

    Initial Setup



    1. Power on the device, and swipe up at the initial 'Hello' screen to start the setup process.
    2. On the ‘Language’ screen, select English.
    3. On the ‘Country’ screen, select United Status.
    4. On the ‘Quick Start’ screen, select Set Up Manually.
    5. On the ‘Choose a Wi-Fi Network’ screen, select your home network Wifi network and enter the security key.
    6. On the ‘It may take a few minutes to activate your iPad’ screen, wait a few seconds for activation to complete.
    7. On the ‘Remote Management’ screen, tap Next.
    8. When prompted to sign-in, enter your avadel.com email address and password.
      • Enter the MFA token code sent to you via text message, or use the authenticator app on your smartphone to approve the sign-in.
    9. On the ‘Configuring iPad’ screen, wait a few seconds.
    10. On the ‘Create a Passcode’ screen, create a new six digit passcode.
      • This passcode will be used to secure access to your email, teams, and other company data.
      • Please create a secure code and do not reuse a code from a personal device.
    11. On the ‘Apple ID’ screen, login with personal Apple ID.
    12. If you do not have an existing Apple ID, visit https://appleid.apple.com/ to create a new one.
    13. Enter your iPhone passcode on the 'Enter iPhone Passcode' screen.
    14. On the 'Location Services' screen, select Enable Location Services.
    15. At ‘Welcome to iPad’, tap Get Started.
    16. On the home screen, swipe left to the second page.
    17. Wait for the company portal app to appear.
    18. This may take 5-10 minutes.
    19. Open the Comp Portal app.
    20. When prompted to sign-in,  enter your avadel.com email address and password.
    21. Enter the MFA token code sent to you via text message, or use the authenticator app on your smartphone to approve the sign-in.
    22. On the ‘Get notified so you don’t lose access’ screen, tap Ok, then Allow notifications.
    23. On the ‘Set up Avadel Pharmaceuticals access’ screen, tap Begin.  Once setup is complete, tap Done.
    24. Return to home screen and swipe left to the second page.
    25. Default Avadel apps (Outlook, Teams, etc.) will install automatically.
    26. This may take 5-10 minutes.

    Teams Setup


    1. Open Teams App from the home screen.
    2. At ‘Select an account’ screen, tap your username.
    3. Enter password when prompted and enter MFA token code, or approve access on the MS Authenticator app.
    4. Allow permissions as requested by Teams.
    5. On ‘Your organization is now protecting its data in this app’ screen, tap OK.
    6. Teams app will close after protection policy is applied.
    7. Re-open teams from the home screen.

    Outlook Setup



    1. Open Outlook app from the home screen.
    2. Outlook should show your email address by default, tap Add Account to continue.
    3. On the 'Would you like to add another account?' screen, tap Maybe Later.
    4. On ‘Your IT administrator is now helping you protect work or school data in this app’ screen, tap OK.
    5. Enable Notifications when requested.

    OneDrive Setup

    1. Open OneDrive app from the home screen.
    2. On the ‘Your organization is now protecting its data in this app’ screen, tap OK.
    3. OneDrive app will close after protection policy is applied.
    4. Re-open OneDrive app from the home screen.

    Install optional company apps 

    A number of useful apps are available for install via the Company portal, e.g. the Concur expense app.
    1. Open Comp Portal from the home screen.
    2. Tap ‘View app apps’.
    3. Select App
    4. Tap Install
    5. Return to the home screen and wait for app to installing.
    Published